When working with Prime LLC. you may cancel for any reason within the first 3 business days following an order placed and receive a full refund by providing written notice to Primebusinessdept@gmail.com, or by certified mail to mailing address 9619 Firdale Ave Edmonds, WA 98020. After the 3 business period, we handle all returns and refunds on a case by case basis. If you have purchased products or services from Prime LLC. and feel you are eligible for a refund please contact your account representative and we will assist you in every way we can.